cpu fan does not spin up on asus rampage 2 gene

[boon]

i just recently built up my new i7 machine and the hsf is basically brand spanking new and i love it, great cooling when i got the fan to work but it doesnt work at all after i noticed i was idling at 40c with all other fans on high speed.

i am using an asus motherboard (asus rampage 2 gene) and i've heard of the Q-fan control issues but im even forcing to spin up 100% and it still doesnt spin up, i can see it try to pulse up and it doesnt go anywhere. i can get it to spin for a little while if i were to press in the center hub of the fan so it seems like its defective out of the box? also right out of the box i only had 1 fan clip instead of 2, i looked all over the place to make sure it didnt accidentally fall off and then i tried to remove the other one to see how tightly it was on and it was on there pretty firmly so i think it came without both clips. anyway i would like to keep the heatsink and fan. i would hope to just get a fan replacement if that was possible.

i want a good performing heatsink and i really need the low profile since its in a silverstone sg03 case and has very little clearance (with scythe shuriken i have about 3cm clearance from the power supply.

love the product, i thought the fan thing was a mobo issue with not enough power. i tested to make sure it wasnt a power issue by hooking up a direct line to the power supply using a 4pin molex and it still did the same thing.

pic of the parts that went into the build.
http://a.imouto.org/boon/IMG_0124.JPG

[sumo]

hi,

do you already try to completely shot off the fan controller of your board?

Otherwise i only can suggest to you to send the cooler back to the shop where you bought it and get a now one.

Chris

[boon]

i tried completely turning off the fan controller on the motherboard.

i have requested an RMA from newegg and will be shipping it later.

[sumo]

ok, let us know if all works fine after your RMA