[metalamin]

First of all: Before posting here I send a Support Request without response.

The problem: the rear mount of the cooler (that cant be removed because it comes with glue) has a foam to isolate from the rear plate from the motherboard. Now after a couple of years of use(tension and heat) the foam got pierced by the motherboard's pins and the shortcut killed it.

I am currently making scythe responsible of the motherboard loss and I reclaim a substitution of the motherboard and the cooler.

I attached the following pictures:







Motherboard: DFI Lanparty Expert
Cooler: SCNJ-1000P

[hiroshige]

Hello metalamin,

first of all: I did not receive any Support Request by you.

Our Product Management will answer you in shortly.

Cheers,
Stefan - Scythe EU Hamburg

[Shinigami]

Hi metalamin,

Thanks for your inquiry. It seems that your request was not answered yet, which is rare and unlike our general respond time of few hours. It probably is because of the special case. Let me get to that part first.

First of all you should probably know that the supplied backplate are made of various material layers. First one is the fluffy-foam part you saw. The second one is around 0,5mm-1,00 mm thick plastic layer to prevent short-circuits to be made. There is not much of a chance you can pierce that one actually. The last layer is what you see on the images usually, it's the stainless steel part.

So let's see your case logical. You used the Kit for a couple of years (as you said) and it would not take even 1 month if it was the backplate. You might as well know that computer hardware lasts probably 2 to 5 years until capacitors or other components start to fail. As a conclusion it would mean that the backplate is not the reason for your motherboard failing but it has a different reason. As I said, if there was a short-circuit, it would have happened way earlier and you said you used the kit for a couple years which means that the backplate is not the problem here. You did not mention any details on how your motherboard died or showed any issues. Furthermore I would like to inform you that we sold many of these kits separated and along with our coolers and there were no problems or approved cases with any short-circuits so far.

I can understand that you are upset that your motherboard is dead and it should be way passed the general 2 years warranty but I don't think it is the proper way to blame us for a motherboard failure like that. Please consider the fact and see the facts logically. Thank you very much for your understanding in advanced.

Please feel free to let me know if you have any questions.

Cheers,
Andy

[metalamin]

First thanks for your answer! I am really thinking that my mesage didn't get to your service.

On the other hand, I find the reasoning correct but I woldn't bothered to inquiery if I was not sure about it ... using a multitester I got continuity between the plate and the pin near the plate shown on the picture.
So no doubt about this point.

Even if it's not a short an emp is highly probable to generate undesirable current as the plate has a large metalic surface and makes direct contact with a larger surface, the chassis.

Plus the dfi lanparty expert is a top user motherboard using high quality Japanese capacitors with very low statisctics on failing within the first years of life.

I am not upset, as It's not affecting my work. But I find it highly unpleasent to have found such problem on a supposed high quality product.

Hope this will not get me to loose faith on your company as I own other coolers including the revised model of this one. (That got ride of the problem I am currently having with this one)

I'll be waiting for your answer.

Thanks for your attention!

[metalamin]

Forgot to mention that the continuity includes more than one pin, I just talked about the clear one on the pictures ...

If needed I can provide high quality macro pictures of the other pins.


Thank you.

[metalamin]

No answers means you are currently investigating ?

[Shinigami]

If the system was running for so long, I still think it has nothing todo with the piercing and short-circuit. Capacitors can be from Japan or Germany, they would still have a certain life time and the most hardware is "meant to be" to work for 2-3 years, which is known by most people. I don't want to say DFI makes it, but the usual life span for electrical devices in PC segment are like that. Based on my experience and knowledge your Motherboard would have died either right away or just a couple months after that. You can try to contact DFI and check if they would offer you warranty for the Mobo.

I don't want to upset you, but could you explain how you want either DFI or us to check who or what is the reason for the failure of your components. As I said there is a common life span for each electrical component.

Just to give you another example: It is also possible to put the backplate afterwards and blame Scythe for it. I don't say you did it, but this possibility exists.

[metalamin]

I can give it to the IEEE branch in the university I studied in, to certify the shorts ... If you need a proof I cant think of a better way.

Constant tension on the plate can make the shorts maybe sooner and maybe later ... But definitely here they are! And they are intermittent when I release the tension made by the superior part.

Either way, It's not a good thing for MB to have shorts ... (or so I learned :P) and I can barely understand how any kind of manufacturer would apply the warranty if they find a short that's the fault of other company. In this case scythe.

Just to give you another example: It is also possible to put the backplate afterwards and blame Scythe for it. I don't say you did it, but this possibility exists.

I can justify the simultaneous buy of both the same day to the same vendor. And as you made it to be glued to the MB I cant even change it to another. Not to mention anything about that scythe ninja failed design as shown here.
Just talking about the possibilities maybe your company just made the revision B to get ride of the problems shown by the first version (revision is for that actually) including removing totally that backplate . "I don't say you did it, but this possibility exists."

What do you think I should do?
Just change my coolers as they don't offer me the guarantee that they work well and wont affect my material and nothing more ???

Thanks for your reply.

[metalamin]

Hello again,
As I expected no reply from the staff and now the Christmas Holidays from 24th December until 4th January 2009.

Hope that after the holidays I get some news.

[hiroshige]

metalamin,

quite funny that you started this posting exactly when our Christmas holidays have begun. More funny that I'm just checking this board if there is something new because I just came back from my favourite bar.

What kind of reply do you expect from us? As you can see, there are no other users here inside of this forum who have the same problem as you - so maybe, this is something which occurs only to you and the guy you quoted?

There is still no proof, that the mainboard was working before sticking the BackPlate onto it - so as far as I can see, it's your turn to proof this.

Cheers,
Stefan - Scythe EU Hamburg