Mugen 2 RMA

[Kampele]

Hello Scythe.

I got monday my Mugen 2.
I open the packet, there wasn't thermal paste (well it was OK..), but when i get the cooler from packet, on of the heatpipes was little bit twisted !

Here is couple of pictures:
Aijaa.com - Kuvienjakopalvelu - Jaa kuvasi netissä
Aijaa.com - Kuvienjakopalvelu - Jaa kuvasi netissä
Aijaa.com - Kuvienjakopalvelu - Jaa kuvasi netissä

In the packet and website wasn't anykind of RMA paper or something like that..

Can is send this cooler RMA and get new one.. ?
I hope there will be thermalpaste and cooler is ok and like you can see, the contact sucks..

E5200 @ 4Ghz 1.45v => ~67c
With Xigmatek's cooler it was about 55c and Mugen 2 should be much better..I am quite dissapointed to this cooler -for now.

What should i do ? My E5200 is tray so it is maybe quite difficult send this thing to Scythe and be couple weeks without cooler, but i think i can ask my friends if they can any Intel's stock coolers..


Thanks a lot !

[D3LTA09]

why dont you just take it back to where you got it from? or did you buy it directly from scythe?

[sumo]

Hello Kampele,

you already contact us via contactform, so please read this mail.

cheers Chris

[Kampele]

Originally Posted by sumo

Hello Kampele,

you already contact us via contactform, so please read this mail.

cheers Chris

Yes, thank you.
I didn't notice that it was weekend and i wasnät quite sure did i do it right.

I bought cooler from Germany, so i thought i would be easyer to just send it to Scythe, but the cooler will tomorror go to Germany and i hope i get the new one "fast" back.
This Intel's boxed is bad.

Thank you !

[sumo]

Hi,

yeah, i can understand what you mean. :=)

We do our best, that you get back the cooler as soon as possible.

Cheers Chris