Kama Connect 2 won't install. - Page 2

hiroshige · #11 (**permalink**) 06-02-2008, 04:29 PM

Hi Hunnter,

think the only way is giving the KC2 to RMA to your online-store. Please leave a note inside the package for me.

Cheers,
Stefan

Hunnter · #12 (**permalink**) 06-02-2008, 06:53 PM

What does RMA mean?

How would i go about returning it to you?
I'm kind of new to all the ordering online stuff.

hiroshige · #13 (**permalink**) 06-03-2008, 09:11 AM

Hello Hunnter,

just ask the shop were you purchased the KC2, how they are doing RMA.

Cheers,
Stefan

Pierre1980 · #14 (**permalink**) 06-07-2008, 02:18 PM

Hi, I tried to connect about four or five disc drives. Seagate, Maxtor, WD and so on. All the discs showed up correctly. Only one, the newest and the biggest (500gb) didnt show up and I wondered why? When I connected this drive, it only show up the device, but no partitions. I knew that the high capacity drives(up to 750 gb) were succesfully tested. The possible reason of missing(not showing up) partitions might be, that the partitions are dynamic. This was the only difference between the disc, tha parition of which, doesnt show, and the others. I really dont know why the WinXP Pro decided to format the new disc partitions the way, that they are dynamic. I have to do more research... Research of compatibility of dynamic partition and Scythe Kama connect 2, and also why Win XP decides to arrange it to be dynamic...

hiroshige · #15 (**permalink**) 06-09-2008, 03:40 PM

Hello Pierre1980,

if the partitions are dynamic, maybe you have to import them before you can use them. And: You need Windows 2K or XP Professional, Home is not able to read them.

Cheers,
Stefan

hiroshige · #16 (**permalink**) 06-11-2008, 03:02 PM

Hi guys,

I just found a new way to solve connection-problems: Uninstall all USB-Devices using the device-manager. Shut down pc and physically remove the power-cable from the PSU for 5-10 Seconds. Put it in again, start the PC and let the new-devices-assistant install all found devices.

Cheers,
Stefan

Hunnter · #17 (**permalink**) 06-17-2008, 02:58 PM

Well i got a message back from Specialtech about RMA

http://hunnter.googlepages.com/RMAST.gif

Also, the USB thing, do i uninstall all of these?
http://hunnter.googlepages.com/devman.gif
edit: actually this won't work anyway, when i installed it on another computer, i had Windows scan a CD with almost every driver for XP (from DriverPacks.net > DriverPacks > Intro)
It would have found something for sure, but it never worked sadly

hiroshige · #18 (**permalink**) 06-17-2008, 03:51 PM

Hunnter,

when I saw your RMA-advice, I got really itchy feet because I was walking 100 miles on the Pembrokeshire Coast Path during my holidays - it was a wonderful time.

Back to topic: Do you connect the KC2 directly to the PC or do you use kind of USB-hub? If yes, try to connect it directly to one of the USB-ports of the mainboard? If it is directly connected to the mainboard, you only can do RMA.

Cheers,
Stefan - Scythe EU Hamburg

Hunnter · #19 (**permalink**) 06-17-2008, 05:33 PM

Heh, i don't like walking much myself.

Also, i connect it directly into the front panel of the PC. (same with the laptop and other PC too)

Just wondering, does this support absolutely every type of hard drive out there?
I remember reading something about some IDE drives being different from others... well actually i doubt that would matter since the Seagate drive was fairly new... oh well.

I guess i'll just need to sign this RMA thing in and send it back and hope it can be fixed somehow.

hiroshige · #20 (**permalink**) 06-17-2008, 05:42 PM

Hi Hunnter,

RMA usually means, that your device will be exchanged with a new one and your device then will be shipped to us.

As far as I know, all kinds of HDDs are supported, I have lots of different HDDs (different manufacturers+different sizes 8-1000GB) here for testing and no problems with any of them.

Cheers,
Stefan

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#11 (permalink) 06-02-2008, 04:29 PM
hiroshige Marketing & Support Join Date: May 2008 Location: Hamburg Posts: 521	Hi Hunnter, think the only way is giving the KC2 to RMA to your online-store. Please leave a note inside the package for me. Cheers, Stefan __________________ Scythe EU GmbH Support Hamburg Register and enjoy the official Scythe Forum Compatibility List for Scythe CPU Coolers We do not accept unpaid packages! Wir akzeptieren keine unfreien Zusendungen!

#12 (permalink) 06-02-2008, 06:53 PM
Hunnter Junior Member Join Date: May 2008 Posts: 8	What does RMA mean? How would i go about returning it to you? I'm kind of new to all the ordering online stuff.

#13 (permalink) 06-03-2008, 09:11 AM
hiroshige Marketing & Support Join Date: May 2008 Location: Hamburg Posts: 521	Hello Hunnter, just ask the shop were you purchased the KC2, how they are doing RMA. Cheers, Stefan __________________ Scythe EU GmbH Support Hamburg Register and enjoy the official Scythe Forum Compatibility List for Scythe CPU Coolers We do not accept unpaid packages! Wir akzeptieren keine unfreien Zusendungen!

#14 (permalink) 06-07-2008, 02:18 PM
Pierre1980 Junior Member Join Date: Apr 2008 Posts: 2	partition not showing up Hi, I tried to connect about four or five disc drives. Seagate, Maxtor, WD and so on. All the discs showed up correctly. Only one, the newest and the biggest (500gb) didnt show up and I wondered why? When I connected this drive, it only show up the device, but no partitions. I knew that the high capacity drives(up to 750 gb) were succesfully tested. The possible reason of missing(not showing up) partitions might be, that the partitions are dynamic. This was the only difference between the disc, tha parition of which, doesnt show, and the others. I really dont know why the WinXP Pro decided to format the new disc partitions the way, that they are dynamic. I have to do more research... Research of compatibility of dynamic partition and Scythe Kama connect 2, and also why Win XP decides to arrange it to be dynamic...

#15 (permalink) 06-09-2008, 03:40 PM
hiroshige Marketing & Support Join Date: May 2008 Location: Hamburg Posts: 521	Hello Pierre1980, if the partitions are dynamic, maybe you have to import them before you can use them. And: You need Windows 2K or XP Professional, Home is not able to read them. Cheers, Stefan __________________ Scythe EU GmbH Support Hamburg Register and enjoy the official Scythe Forum Compatibility List for Scythe CPU Coolers We do not accept unpaid packages! Wir akzeptieren keine unfreien Zusendungen!

#16 (permalink) 06-11-2008, 03:02 PM
hiroshige Marketing & Support Join Date: May 2008 Location: Hamburg Posts: 521	Hi guys, I just found a new way to solve connection-problems: Uninstall all USB-Devices using the device-manager. Shut down pc and physically remove the power-cable from the PSU for 5-10 Seconds. Put it in again, start the PC and let the new-devices-assistant install all found devices. Cheers, Stefan __________________ Scythe EU GmbH Support Hamburg Register and enjoy the official Scythe Forum Compatibility List for Scythe CPU Coolers We do not accept unpaid packages! Wir akzeptieren keine unfreien Zusendungen!

#17 (permalink) 06-17-2008, 02:58 PM
Hunnter Junior Member Join Date: May 2008 Posts: 8	Well i got a message back from Specialtech about RMA http://hunnter.googlepages.com/RMAST.gif Also, the USB thing, do i uninstall all of these? http://hunnter.googlepages.com/devman.gif edit: actually this won't work anyway, when i installed it on another computer, i had Windows scan a CD with almost every driver for XP (from DriverPacks.net > DriverPacks > Intro) It would have found something for sure, but it never worked sadly
	Last edited by Hunnter; 06-17-2008 at 03:32 PM.

#18 (permalink) 06-17-2008, 03:51 PM
hiroshige Marketing & Support Join Date: May 2008 Location: Hamburg Posts: 521	Hunnter, when I saw your RMA-advice, I got really itchy feet because I was walking 100 miles on the Pembrokeshire Coast Path during my holidays - it was a wonderful time. Back to topic: Do you connect the KC2 directly to the PC or do you use kind of USB-hub? If yes, try to connect it directly to one of the USB-ports of the mainboard? If it is directly connected to the mainboard, you only can do RMA. Cheers, Stefan - Scythe EU Hamburg __________________ Scythe EU GmbH Support Hamburg Register and enjoy the official Scythe Forum Compatibility List for Scythe CPU Coolers We do not accept unpaid packages! Wir akzeptieren keine unfreien Zusendungen!

#19 (permalink) 06-17-2008, 05:33 PM
Hunnter Junior Member Join Date: May 2008 Posts: 8	Heh, i don't like walking much myself. Also, i connect it directly into the front panel of the PC. (same with the laptop and other PC too) Just wondering, does this support absolutely every type of hard drive out there? I remember reading something about some IDE drives being different from others... well actually i doubt that would matter since the Seagate drive was fairly new... oh well. I guess i'll just need to sign this RMA thing in and send it back and hope it can be fixed somehow.

#20 (permalink) 06-17-2008, 05:42 PM
hiroshige Marketing & Support Join Date: May 2008 Location: Hamburg Posts: 521	Hi Hunnter, RMA usually means, that your device will be exchanged with a new one and your device then will be shipped to us. As far as I know, all kinds of HDDs are supported, I have lots of different HDDs (different manufacturers+different sizes 8-1000GB) here for testing and no problems with any of them. Cheers, Stefan __________________ Scythe EU GmbH Support Hamburg Register and enjoy the official Scythe Forum Compatibility List for Scythe CPU Coolers We do not accept unpaid packages! Wir akzeptieren keine unfreien Zusendungen!