Kaze Master Ace fault and can't RMA to reseller :(

[Skiddywinks]

Hey guys. I recently bought the Kaze Master ace (5.25" version), and fan channels 2 and 3 refuse to work. Everything else is fine, but these two channels refuse to give power or produce any read out at all.

I tried RMAing it to Overclockers UK, but because I do not have all the bits that came with it anymore, they will not take it back. What am I supposed to do? The thing is faulty, one way or another, so surely someone can do something?

Regards,
Mark

[Skiddywinks]

Any mods? Help?! I need a fan controller!

[hiroshige]

Hello Skiddywinks (crazy nickname btw. ),

please send it back directly to us by RMA:
Scythe EU GmbH - Simply Cool.
RMA Dept.
Willinghusener Weg 5c
22113 Oststeinbek

Don't forget to include a copy of the invoice!

Kind regards,
Stefan - Scythe EU Hamburg

[Skiddywinks]

Haha, yeh I quite like it, used it everywhere! I will send it out when I can, and I will chuck in a print out of this page as well as the invoice.

Regards,
Mark

[Skiddywinks]

I have found the box, including packaging, so the controller will at least be well protected on it's way there.

The only problem is I threw the invoice in the trash, and can not find it. However, Overclockers UK (who sold me the controller in the first place) still have records of me purchasing off them on their website. Would some print outs of screengrabs, or even just the screengrabs sent to you in an email, be all right?

Regards,
Mark

[hiroshige]

Hello Mark,

screengrabs are okay, too

Cheers,
Stefan - Scythe EU Hamburg

[Skiddywinks]

Is there an email address I could send screenshots to?

[hiroshige]

Jupp, please have a look at your PMs!